SMS Campaign Texting Made EZ
Updated March 29, 2022

SMS Campaign Texting Made EZ

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

Our marketing department currently uses it weekly to send out SMS marketing campaigns to our existing customers. We also use it to handle our keyword SMS responses. Customers can text a keyword and receive a response with an application link.

Pros

  • Marketing responses are well-kept in the interface.
  • API interaction is straightforward.

Cons

  • I would like to see an API to use some of the tools such as the Link Shortener.
  • I'd like to have the ability to get API support via chat.
  • We have been able to offer more marketing options (SMS) to our clients that our competitors have not done.
We evaluated several other SMS providers but they did not provide all of the features we needed that EZ Texting provided.
SMS short code marketing campaigns.

Integrating EZ Texting

Really straight forward intergration process using the EZTexting APIs
  • We integrated to our customer ERP platform.
it was fairly straightforward. We use a Laravel based custom platform.
  • We don't have any plans at the moment to integrate to any other systems.
  • File import/export
  • API (e.g. SOAP or REST)
Read API documentation and there shouldn't really be any issues integrating to a custom PHP/Laravel system.

EZ Texting Support

I would like to see higher end tech support via chat. When I have an issue with the API, sometimes I can't wait to speak to a higher tier rep. If I'm chatting in it's because it's fairly critical.

Comments

  • Taylor Marsh | TrustRadius Reviewer
    Taylor Marsh
    (Vendor Representative) commented 2 years ago
    Hey there, Thank you so much for your review! We're happy to hear that you're enjoying EZ Texting and that we've been able to help you provide more marketing options (SMS) to your clients that your competitors have not done; that is wonderful! When it comes to reaching our tech support, we're sorry to hear that you've had less than ideal experiences. If there is ever an emergency and you cannot get ahold of the correct information via our chat feature, please don't hesitate to reach out via email at Support@EZTexting.com where an agent can assist you as well. Thank you, again, for your feedback, these truly help us target specific areas to grow or work on for our customers. Sincerely, Taylor

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