Great product, but lacking features/simplicity
Updated May 31, 2024
Great product, but lacking features/simplicity
Score 1 out of 10
Vetted Review
Verified User
Software Version
Exclaimer Cloud - Signatures for Office 365
Overall Satisfaction with Exclaimer
Exclaimer has some nice features, but its lack of customer service makes their service awful. There's no point in having tons of features if you're not willing to back them up with customer service.
Pros
- Unified branding
- Automation
Cons
- Simplicity
- Customer Service
- Pricing
- Time savings (after configuration is complete)
- Consistency
We've used scheduled signatures periodically, but it's usually so complex to implement due to us having separate signatures for various situations. I would love the ability to set up a manual flow/pipeline that signatures follow based on various scenarios instead of everything being in the same linear pipeline.
Do you think Exclaimer delivers good value for the price?
No
Are you happy with Exclaimer's feature set?
No
Did Exclaimer live up to sales and marketing promises?
No
Did implementation of Exclaimer go as expected?
No
Would you buy Exclaimer again?
No
Exclaimer Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I'm not aware of there being a separate tier of support.
Comments
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