Good Data, Poor Usability
April 12, 2018

Good Data, Poor Usability

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Epicor ERP On-Premises, Version 10 or later versions

Overall Satisfaction with Epicor ERP

It is being used across the whole organization from online ordering to production to quality to shipping to financing. It was implemented to address the need for reducing the multiple systems and spreadsheets that existed previously. Our flow of information needed to be better, from entering data all the way through to detailed reporting.

Pros

  • Allowing access to the back-end data through BAQs and MSSQL is very important for pulling reports and making sense of data
  • Epicor DMT Tool for importing data is very important because manual entry is time-consuming

Cons

  • Make customizing screens easier. Epicor places importance on the fact that Epicor is very customizable, however, it is very hard for the average user to customize anything. You need a programmer/admin and it's very costly to hire someone to do it. Needs to be easier.
  • The whole Epicor experience is not very user-friendly. i.e. why is there a customer entry and customer tracker screen? That's 1980's thinking. It should be one screen with permissions based fields.
  • Epicor's search feature is not very good. They call it the "Google" search for Epicor. It's nothing like Google. It doesn't provide suggestions, you have to select menu search or enterprise search. It only updates once a day. It's not even accessible from the home screen!
  • The menu is a waste of time. Like I said before, who uses a menu these days? Since when did you go on Amazon.com and drill down to the products from the menu? Google killed menus years ago.
  • The SSRS reports are garbage. Ugly and unusable out of the box, and very hard to customize.
  • It's had a positive impact on our workflow. Hard to add numbers but it's reduced the number of spreadsheets being used.
  • It's increased our reporting capabilities by having all our data in one place.
Scalability is where I think Epicor is good. We have frustrations now with Epicor because we are small and don't have an onsite dedicated Epicor manager. If we did then I think you start getting the benefits Epicor provides as you scale up.
I didn't like our CAM so tried avoiding using him. The salesperson sold us on stuff we didn't really need so had to get it credited out later. I didn't like how our salesperson would tell us a whole bunch of stuff to get the sale then the CAM had trouble following it through because he didn't know what she had said.
Epicor is suited if you have multiple systems and want to join into one. It actually works very well but you'll need a dedicated person or persons to manage and customize it and deal with the multiple user complaints. If you are used to an online system like QuickBooks or something that is easy to use, you will not enjoy it!

Epicor Kinetic Feature Ratings

Accounts payable
4
Accounts receivable
6
Global Financial Support
Not Rated
Primary and Secondary Ledgers
4
Journals and Reconciliations
5
Configurable Accounting
3
Standardized Processes
Not Rated
Billing Management
Not Rated
Cash and Asset Management
4
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
2
Period Close
5
Inventory tracking
9
Automatic reordering
Not Rated
Location management
Not Rated
Pricing
6
Order entry
4
Credit card processing
Not Rated
Cost of goods sold
6
Order Orchestration
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
3
Standard reports
1
Custom reports
1
API for custom integration
6
Plug-ins
3
Role-based user permissions
1
Single sign-on capability
Not Rated
Award Lifecycle Management
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
3
Supplier Management
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
5
Production Process Design
Not Rated
Production Management
5
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Forecasting
8
Inventory Planning
8
Performance Monitoring
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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