Honest Review 2 Years into Encircle
May 30, 2024
Honest Review 2 Years into Encircle
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Encircle
Encircle has transformed our mitigation operations at [...] by providing our field-facing technicians with the user-friendly app they deserve. Encircle has significantly improved our documentation processes, allowing our technicians to complete their tasks more efficiently and accurately while providing a higher degree of clarity and transparency to our insurance partners. As a result, they spend less time on handwritten paperwork and more time on what truly matters—delivering quality work and getting home to their families sooner. Additionally, the API integration with Kahi has been a game-changer. It has streamlined our equipment calculations and tying in to our actual equipment inventory directly contributing to an increase in our average job size. This allows us to make real time decisions with dispatch while being proactive and looking at trends to determine when to buy more equipment. Encircle’s innovative solutions have not only boosted our productivity but also elevated the quality of our service, making it an indispensable asset to our team.
Pros
- Encircles task and outlined to where the technician complete the job in a step by step manor as to not miss anything
- The pdf reports it generates are cutting edge and allow for the homeowner and insurance company to see everything we did at a job
- The equipment validation and integration with Kahi makes it easy for a technician to see what he has in his inventory and what the job needs to bring back to dry standards.
Cons
- Some of the API integrations are elementary and have room to grow such as being able to scan the Kahi tags QR code to assign to a job
- The custom forms are nice but hard can be majorly improved in the customer interface and signing side. It is hard to walk through with all the signing pages and having to save and edit if you want to add another signature.
- There needs to be an ability to add date fields that can are apart of the API for company’s that use dashboard tools such as Power BI. This would be a game changer as it would allow us to trigger automations such as having a date field for “Estimated Demo Completion Day” that would send an email to our estimator to once populated for them to the schedule an appointment to write a repair scope.
- We have a custom form for T&M field sheets but it is clunky and not easy to use. I would love to see some easier to use Time and Material field sheets integrated with Encircle. If you could figure this out you would be the first in the industry to do Electronic T&M paperwork.
- Increase in Average Job Size
- Major Increase in the QUALITY of our documentation
- The technician say it takes longer to do the handwritten paperwork, but I would argue that they weren’t doing it the correct way before and if they were, it’s actually faster using Encircle.
Do you think Encircle delivers good value for the price?
Yes
Are you happy with Encircle's feature set?
Yes
Did Encircle live up to sales and marketing promises?
Yes
Did implementation of Encircle go as expected?
Yes
Would you buy Encircle again?
Yes
Using Encircle
40 - Mitigation Technicians, Project Managers, Team Coordinators, other Admin Staff
3 - We have 3 main people on our technology team, one supports all integrations, one supports training, and one supports day to day account administration and support.
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