A great experience with Emplifi Social Marketing Cloud so far
November 01, 2023

A great experience with Emplifi Social Marketing Cloud so far

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Dashboard
  • Content
  • Publishing
  • Listening
  • Paid
  • Community
  • Influencer

Overall Satisfaction with Emplifi Social Marketing Cloud

We use Emplifi Social Marketing Cloud for a wide variety of tasks connected to social media management, ranging from social customer service and case handling, community management, social listening, paid and organic campaign analysis, link in bio functionality, competitive benchmarking, influencer research, post scheduling, reporting, among other uses. The tool provides a great all-in-one solution to help manage social media - previously, this was very fragmented for us, and a number of different tools were being used.

Pros

  • Social Listening
  • Analytics and Reporting
  • Post Publishing

Cons

  • iOS app
  • Shareable web dashboards
  • Sharing reports with other Emplifi Social Marketing Cloud users can be finicky and a little confusing
  • Community
  • Social listening and spike alerts
  • Analytics and reporting functions
  • Streamlined social customer service
  • Faster and simpler monthly reports
  • New paid social campaign insights
I rate Emplifi Social Marketing Cloud very highly on this front. All those I have dealt with have been prompt, comprehensive, friendly and seem to genuinely care about the experience my team and organization have when using the product.
I feel that all three of these tools are great, and it may even come down to personal preference on minor things (such as the way certain information is presented or visualized) when determining which is best. For us, Emplifi Social Marketing Cloud's strong features come at a competitive price. We hope this remains the case long into the future.

Do you think Emplifi Social Marketing Cloud delivers good value for the price?

Yes

Are you happy with Emplifi Social Marketing Cloud's feature set?

Yes

Did Emplifi Social Marketing Cloud live up to sales and marketing promises?

Yes

Did implementation of Emplifi Social Marketing Cloud go as expected?

Yes

Would you buy Emplifi Social Marketing Cloud again?

Yes

I believe Emplifi Social Marketing Cloud provides a solution that would be ideal for most social media marketing teams. It is easy-to-use with an attractive and pleasant user interface, and strikes a nice balance between being simple while still offering advanced functionality where required. Some competing products seem to needlessly complicate some aspects of the user interface and experience, but Emplifi Social Marketing Cloud feels just right for me in this sense.

Comments

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