Automated Lead Capture and Routing to Sales Team
Updated April 11, 2022

Automated Lead Capture and Routing to Sales Team

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Email
  • Drift Automation

Overall Satisfaction with Drift

We are using Drift as our chatbot on our website. Additionally we use it for routing to members of our sales team.

Pros

  • Grabs site visitors' attention
  • Handles routing very well
  • Great user interface on the front and back end

Cons

  • The back end is slow to load
  • No autosave functionality
  • Technical difficulty took a long time to resolve
  • Increased conversion from visitors
  • Natural lead capture
  • Ease of routing (automated)

Do you think Drift delivers good value for the price?

Yes

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

Yes

Did implementation of Drift go as expected?

Yes

Would you buy Drift again?

Yes

The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.
The support team was very responsive but at the end of the day they took a long time to fix our issue. The issue did get fixed, though, so that is what matters. Very nice people who are there to help in any way they can.
Drift is great if you are looking for basic lead capture and routing to sales teams at an automated level. Drift is not best suited if you will be making many routing changes. It's best to set up once and maintain when needed. Overall Drift does well as an automated chatbot for our website.

Comments

  • Julie Hogan | TrustRadius Reviewer
    Julie Hogan
    commented 3 years ago
    Hi there, Thank you for this review, and all of the detail you provided. I'm glad you had a good experience with our support team, and sorry you've experienced some slowness with us both in time to resolution & load times. We can improve here. Thanks very much for being a customer, and giving us your honest feedback. All the best, Julie Hogan, VP - Customer Experience

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