If you are looking for a CRM for your non-profit, look into DonorPerfect
Overall Satisfaction with DonorPerfect
DonorPerfect Online is mainly used by members of the Philanthropy Department, as well as some colleagues in other departments. We use it to track financial gifts and pledges, as well as volunteers. We manage the grant tracking process, produce lists for physical mailings and emails, manage relationships with financial supporters, volunteers, foundations, companies, cities, counties, and the State of Washington.
Pros
- DonorPerfect listens to its clients and updates the package in part based on our input.
- DonorPerfect continues to improve its customer support, increasing the hours and improving response time. When they do not have the answer I need, they quickly escalate it to someone who will be able to help.
Cons
- I would like more consistency. Certain things work on certain tables or fields, but not on others. They have listened and improved on this, but there is still room for improvement.
- We manage our events in DPO, but not using their event management tool, due to the inability to import old events and create reports with data from the events and other tables. This was the case when we migrated, but it may have changed by now.
- I cannot give you the exact ROI, but I can safely say that the ability to track various events, and remind users to follow up, to make sure that things do not fall through the cracks has had a positive impact.
I have extensively used Salesforce, have spent some time looking into Raiser's Edge and used a couple of CRM that was clearly not intended for use by non-profits. Salesforce had some good points, but there were also some big issues, and we were continually faced with the decision to pay ever more to use it or delete records of various types, which entailed another type of cost.
Do you think DonorPerfect delivers good value for the price?
Yes
Are you happy with DonorPerfect's feature set?
Yes
Did DonorPerfect live up to sales and marketing promises?
Yes
Did implementation of DonorPerfect go as expected?
Yes
Would you buy DonorPerfect again?
Yes
Comments
Please log in to join the conversation