DonorPerfect could very well be the best investment you make in your business
Overall Satisfaction with DonorPerfect
We use DonorPerfect for donation tracking as well as our main mailing list for all mailings. We do regular monthly mailings to some constituents, targeted mailings to people have attended various events, as well as fundraising letters of various types. These are in addition to daily donation receipt letters that are generated through the donor system.
Pros
- Reporting donations.
- Targeted mailing lists.
Cons
- I'd personally love a few more shortcut keys.
- Some of the selection filters for creating reports or lists could be a little easier to navigate.
- data storage
- reporting
- targeted mailing lists
- Has enabled more of our staff to utilize the information it contains.
- Has really freed up a lot of my time since there are now other staff who can create custom mailing lists or specific reports.
We previously used Orange Leap (MPX), which was not nearly as user-friendly. I was pretty much the only one who could navigate that system for creating reports and customized mailing lists. We reviewed Shelby, but found that it didn't have the capacity to create the specialized mailing lists that we utilize for events and fundraisers.
Do you think DonorPerfect delivers good value for the price?
Yes
Are you happy with DonorPerfect's feature set?
Yes
Did DonorPerfect live up to sales and marketing promises?
Yes
Did implementation of DonorPerfect go as expected?
Yes
Would you buy DonorPerfect again?
Yes
Using DonorPerfect
6 - development, accounting, administration
it's a cloud-based system - they provide all the support needed
- recording of donations
- targeted mailings
- reporting features
- we used Donor Pages for a few years, which was helpful with an annual event
- would love a feature where donors could look at their own information
Evaluating DonorPerfect and Competitors
Yes - OrangeLeap (MPX) - cost issues
- Price
- Product Features
- Product Usability
product features was a key factor - we need detailed reporting and targeted mailing lists, both of which DPO was able to provide
we only looked at one other product that was in a similar price range, and it didn't even come close in usability and key features that we needed
DonorPerfect Implementation
- Implemented in-house
- don't really remember - it's been 7-8 years
DonorPerfect Training
DonorPerfect Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
did not purchase premium support
Yes - Yes, occasionally it might be in the next product update, but most issues have been addressed within 24 hours
can't think of anything
Using DonorPerfect
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- donor look-up
- simple reporting
- data entry
- some detailed reports that a few extra steps
Yes, but I don't use it
Comments
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