Overall Satisfaction with DocuSign CLM, formerly SpringCM
Problem: No central repository existed for contracts, consuming thousands of staff hours looking for agreements.
Problem: No central repository existed for contracts, leaving leadership without the ability to review final/authorized agreement when addressing a client's concern.
The solution was used company-wide (revenue and expense) and among four lines of business (RR, Real Estate, Sand Unitization, Industrial Development).
Pros
- Ability to templatize hundreds of agreement types (dropdowns, optional clause language)
- Workflow process, ensuring contracts were properly vetted
Cons
- Currency conversion (from numbers to language) relies on an MS-Word solution that is buggy. Won't convert 7+digit numbers.
- Could be easier to engineer a template (requires some technical training).
- Shorter time to market, 364%
- Fewer process cycles (425% improvement)
Comments
Please log in to join the conversation