DocuSign is the e-signature industry standard
September 10, 2018

DocuSign is the e-signature industry standard

Kenneth Hess | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

Since the decline in the use of fax machines, an alternative secure means of signing and returning contracts, agreements, and documents is essential. For a freelance writer and videographer, I find that DocuSign fills those needs perfectly. My wife, who is in Real Estate, also uses DocuSign on an almost daily basis. Her entire firm uses it. She introduced me to DocuSign and I've turned several of my freelance gig editors and managers onto it. DocuSign is easy to use for the document originator, easy to distribute, and easy to sign. The documents arrive via email and the contract, or whatever type of document is ready to sign. You don't have to hunt and scroll for the signature block--you simply click Start to begin and the document leads you to the next signing block. Just a few clicks and you're done.

Pros

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.

Cons

  • You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
  • You'll be hard-pressed to find anything negative from users other than the price.
  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
While some of the other e-signature services offer less expensive pricing and more subscription offerings, DocuSign is the assumed industry standard. I've tried a few alternatives but I find that most companies prefer DocuSign as it is the respected leader in this business space. It is so frequently used that people are now using DocuSign as a verb, like Xerox. As in, "Get Mr. Jones to DocuSign that contract today."
If you're a publisher, mortgage lender, real estate agent or broker, attorney, law enforcement personnel, a school administrator, a health professional, or anyone who generates documents that people need to sign, then DocuSign is right for you. It might not be appropriate where you have a lot of face to face interaction with people who need to sign documents unless you have a computer or tablet handy for them to use--rather than handing them a paper document to sign. It seems cumbersome to email someone a document to sign when they're right in front of you.

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