DealerSocket - the king of the Auto CRM
January 11, 2019
DealerSocket - the king of the Auto CRM
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with DealerSocket
DealerSocket is used by my client to organize customers, do email marketing, make sure followup is done via calls and emails, to keep customer history and purchase history on file and to organize their auto service department. It's used almost across the whole organization. It addresses the problem of using many products to do both marketing and CRM tasks.
Pros
- They are the orginal auto CRM with a full suite
- Great Mobile App
- Great integrations
Cons
- Customer service has slipped
- Time to fix issues is getting longer
- Interface is becoming antiquated, especially the reporting and marketing
- More deals closed
- No extra cost for marketing tools
- More sales calls made
Comments
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