It was ok, not stellar
Updated June 17, 2024

It was ok, not stellar

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

D&B Hoovers

Overall Satisfaction with D&B Hoovers

Sales is our primary team using Hoovers. I'd like to see it more simplified when searching for companies & individuals. We spend several hours a day searching for data & many times the data is not current (i.e. left the company, took a different role, etc.). Creating watch lists is not helpful without receiving notification on what was updated.

Pros

  • Intent is terrific
  • Saving profiles
  • Customer service is very helpful & nice

Cons

  • AI is missing functionality that would be helpful
  • Simplifying the search process, too many buttons to click on repetitive searches
  • There's so much!! You pay X for ALL the services, but only end up using a portion of it.
  • Needs more onboarding & account management because there's so much available.
  • 10% increase in company research
  • 10% increase in individual research
Yes & no. Many times, the company doesn't exist in their database, especially if it's a small company. If I cannot find it in Hoovers, I have to resort to the internet, which leads to hours of research just to find the correct person. I use Bombora Intent because I can narrow down the industry.
No. Many times, there aren't any email, mobile, or correct LinkedIn links. My search fields are for company or for the first/last name of the individual. When using Bombora Intent, I narrow it down to the specific department & it still doesn't provide the most current information of the individuals at the company.
I find more current information with Apollo.io. I can integrate in their LinkedIn feature, sequencing, etc. With Kennected, it is pure sales related to LinkedIn.

Do you think D&B Hoovers delivers good value for the price?

No

Are you happy with D&B Hoovers's feature set?

No

Did D&B Hoovers live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of D&B Hoovers go as expected?

Yes

Would you buy D&B Hoovers again?

No

Taper it to use with software (i.e. AI). It's good for basic searches, but I am not sure how else to use it. I called customer service/account manager to assist, but I just kept getting confused on how to use it efficiently. I need C-Suite level people & there is just not enough information about the C-Suite individual. Many times, there aren't any email, mobile, or correct LinkedIn links.

D&B Hoovers Feature Ratings

6.0
Advanced search
6
Identification of new leads
6
List quality
6
List upload/download
6
Ideal customer targeting
4
Load time/data access
8
6.3
Contact information
4
Company information
7
Industry information
8
4.8
Lead qualification process
4
Smart lists and recommendations
4
Salesforce integration
Not Rated
Company/business profiles
6
Alerts and reminders
6
Data hygiene
4
Automatic data refresh
4
Tags
5
Filters and segmentation
5
Not Rated
Append emails to records
Not Rated

Comments

  • Kevin Johnson | TrustRadius Reviewer
    Kevin Johnson
    (Vendor Representative) commented 3 months ago
    Hello, thank you for taking the time to provide your feedback on D&B Hoovers. We were disappointed to read that you are having difficulty in efficiently using our solution. Our product team would love to hear more specifics. Would you be willing to provide your contact details so we can be in touch to offer you a session with our product management team? My email is johnsonk@dnb.com

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