Great at it's Core, Customer Service Needs Some Work
August 18, 2023
Great at it's Core, Customer Service Needs Some Work
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cube
Cube software has really helped to streamline our month-end close reporting process. It's integration with Netsuite/Excel has allowed for quick and meaningful report generation that allows for total control with regards to displaying cuts and slices and dices of granular data. In my experience, once set up, it is very helpful.
Pros
- Excel integration with netsuite
- Ease of Use
- UX is very user friendly
Cons
- Customer Service
- Import connection to netsuite always breaks
- Excel Integration
- Ability to create our own reports/models using Cube dimensions
- Formulas
- Positive - ability to do quicker and more meaningful financial analysis
- Negative - Connection to netsuite always seems to break right when we need it most and it is incredibly frustrating. Hopefully this will be fixed soon though
Do you think Cube delivers good value for the price?
Yes
Are you happy with Cube's feature set?
Yes
Did Cube live up to sales and marketing promises?
Yes
Did implementation of Cube go as expected?
Yes
Would you buy Cube again?
Yes
Comments
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