Let's not make that mistake again! Waiting for the end of our contract.
September 20, 2019

Let's not make that mistake again! Waiting for the end of our contract.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Crownpeak DXP

Crownpeak has been deployed to manage our corporate Website and blog, and our internal intranet. We selected the platform for what we were told would be a platform that would allow our business users to easily create blog posts and personalized user experiences. Marketing is the department largely responsible for the day-to-day management of the Website, but the entire company uses the intranet.

Pros

  • The sales team is phenomenal at making promises.
  • The support team is very responsive, at communicates in a timely fashion. Trouble tickets have always been addressed within the SLA.
  • Product updates are delivered frequently.

Cons

  • Initial setup is a nightmare, and pretty much impossible without an expensive professional services engagement or an outside consultant.
  • It is difficult to create personalized content, and the module is not particularly robust, at that.
  • The user interface is extremely confusing for business users, and time-to-productivity is high.
  • Negative overall ROI as we had to hire a dedicated resource with Crownpeak experience
  • Improved personalization over the "zero capabilities" of our previous CMS
The support team is prompt to respond and professional in their communications. I don't recall an instance of being disappointed with the support team, if only their assistance wasn't required so frequently. Telephone support is available 24/7 for escalated, "outage" issues which does provide peace of mind for mission-critical aspects of our Website.
Crownpeak may be well-suited to a large team of developers or a company with an army of consultants. For a mid-market company seeking a platform more robust than popular open source CMS solutions, you will find Crownpeak expensive, difficult to setup, and cumbersome to use on a day-to-day basis. The platform is also quite expensive for the little value it delivers.

Crownpeak CMS Feature Ratings

4.0
WYSIWYG editor
2
Code quality / cleanliness
9
Admin section
1
Page templates
1
Mobile optimization / responsive design
5
Publishing workflow
9
Form generator
1
2.0
Content taxonomy
1
SEO support
1
Bulk management
1
Availability / breadth of extensions
5
5.5
API
1
Internationalization / multi-language
10
10.0
Role-based user permissions
10
CMS programming language or framework ()
Not Rated

Crownpeak DXP Implementation

Utilizing Crownpeak's professional services team, we had the platform in production within about 60 days for a "lift and shift" of our existing Website.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 5 years ago
    Hi there, Thanks for sharing your experience. At Crownpeak, we pride ourselves on our track record for delivering the industry’s fastest time-to-value and so are deeply disappointed to learn that you are not achieving the expected ROI. While it’s great to hear about the positives you’ve given us (and in particular, thank you for the praise and 9/10 rating for our support team), we’re concerned that our platform is not living up to your expectations. Please know that your experience is an exception, as you can see from the other reviews on this site, and we apologize for the issues you’ve run into. We’d like the opportunity to address your frustrations and to turn your experience around. Please could you reach out to your dedicated Customer Success representative so we can assist? Again, thank you for taking the time to provide feedback and for your candid comments. Kind regards, Crownpeak Customer Success Team

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