How CoSupport AI imrove our key Customer Experience metrics
Overall Satisfaction with CoSupport AI
Our experience with CoSupport was nothing less than exceptional from the very beginning of our work together. Roman and Yaroslav were very helpful and dedicated to making sure we got the most out of their AI and improved the performance of our team. Starting with the initial setup and integration, it was as smooth as it could be. All they needed was the API key for our CRM system and product documentation from our internal knowledge base. We didn’t have to create any algorithms or provide them with ready-to-go responses. Their AI model somehow learned everything about our software and our customer profile without any manual work on our end. Our support team is also using their AI assistant and their feedback directly affects AI’s performance, as it learns from their reports when the suggestions are incorrect. It’s just amazing how something like this can exist at such a low price point.
Pros
- AI’s performance
- Solution Quality
- CoSupport team involvement
Cons
- I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending
- I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending.
- It’s just amazing how something like this can exist at such a low price point.
Do you think CoSupport AI delivers good value for the price?
Yes
Are you happy with CoSupport AI's feature set?
Yes
Did CoSupport AI live up to sales and marketing promises?
Yes
Did implementation of CoSupport AI go as expected?
Yes
Would you buy CoSupport AI again?
Yes
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