Avoid Constant Contact
October 06, 2022

Avoid Constant Contact

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Email

Overall Satisfaction with Constant Contact

Email and sms marketing tool.

Pros

  • They've been around a while
  • Their interface is ok
  • Easy to sign up and enter your payment information

Cons

  • Impossible to cancel. You have to call a number and wait on hold FOR A LONG TIME.
  • Archaic compared to newer tools.
  • Bad support.
  • Negative ROI because they wasted hours of my day to cancel
  • Their platform is not good compared to others, negative ROI on time spent.

Do you think Constant Contact delivers good value for the price?

No

Are you happy with Constant Contact's feature set?

No

Did Constant Contact live up to sales and marketing promises?

No

Did implementation of Constant Contact go as expected?

No

Would you buy Constant Contact again?

No

A company that forces you to call a line, wait for a very long time, and gives you no other way to cancel is an unethical company. They specialize in email and sms communications, but only via a phone call will they let you leave them. You're better off going with any other tool for any other reason. It's a slimy business practice. This isn't the 1990s, there is no reason for me to sign up with a credit card online but not be able to cancel it online.

Just call your credit card company and do a chargeback instead. CONSTANT CONTACT IS TERRIBLE, AVOID THEM!

Constant Contact Feature Ratings

Email & Online Marketing
Not Rated
WYSIWYG email editor
Not Rated
A/B testing
Not Rated
List management
Not Rated
Reporting & Analytics
Not Rated
Standard reports
Not Rated
Pre-Send Testing
Not Rated
Spelling and Grammar Check
Not Rated
Email Previews
Not Rated

Comments

  • RJ McLaughlin | TrustRadius Reviewer
    RJ McLaughlin
    commented 2 years ago
    Hello there, Thank you for providing feedback on your recent Constant Contact experience. While we have been around for a while, we recognize that in order to stick around we need to constantly get better. We’re relentlessly working to improve our customer experience and we appreciate the valuable feedback you’ve provided. If you still need help with your cancellation request or any other issues, please reach out to social_support(at)constantcontact(dot)com with your username and cancellation request so that our team can assist you. Appreciatively, RJ from The Constant Contact Team

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