Manage A Better IT Department
Overall Satisfaction with ConnectWise Manage
ConnectWise is being used organization wide primarily as our ticketing and billing system. This allows us to manage all of our tickets in one place. We can then pull reports and provide that info to our clients so that they know we are working on their account. It also allows us to bill for our services.
Pros
- Ticket entry
- Service reports
- Billing
Cons
- Report writer is very complicated
- More integrations with third-party apps
- Way too many menus in the GUI
- Allows us to know when our customers have issues.
- Also allows us to keep track of our time so we can bill it.
- The reporting allows us to see if our techs are meeting their goals.
ConnectWise Manage has a ton of different features that get so expansive we haven’t even gotten to use them. In all, it is a lot for a great value.
Do you think ConnectWise PSA delivers good value for the price?
Yes
Are you happy with ConnectWise PSA's feature set?
Yes
Did ConnectWise PSA live up to sales and marketing promises?
Yes
Did implementation of ConnectWise PSA go as expected?
Yes
Would you buy ConnectWise PSA again?
Yes
Comments
Please log in to join the conversation