Great product!
February 09, 2018

Great product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to provide remote information technology support to users that are travelling or out of the office. This allows users to receive immediate support when needed. It also allows us to monitor our workstations and servers to determine if any are offline. It also allows us to share screens for meetings.

Pros

  • Easy to connect
  • Seamless for end users
  • Cloud-based - so always available
  • Mobile app

Cons

  • Better rollout of updates to clients
  • Improve website interface
  • Allow webcam for video chat
  • Reduced user downtime
  • Quick response for technicians
  • Fair cost
ConnectWise is far superior to LogMeIn Rescue and other similar competitors based on several factors. First is cost, ConnectWise is very fairly priced and is easy to add technician licenses as needed. Next, the client install is very light weight and not resource intensive. The end user doesn't even notice its there. It also makes managing and connecting to multiple endpoints very easy.
ConnectWise is well suited for information technology support technicians to remotely monitor and support end users. It allows for quick access to a user's computer to troubleshoot and resolve issues. It is easy to set up and deploy to users as well as establish on-demand sessions. It is compatible with a wide variety of operating systems.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
6
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
6
Session record
Not Rated
Annotations
7
Monitoring and Alerts
4
Multi-platform remote control
9

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