ConnectWise Automate
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
We are an MSP who uses Automate to manage 3000+ endpoints. Automate handles Windows patching, alerting, remote access, among many other things for our business. It is our primary source of management for our users workstations and servers.
Pros
- Manages Windows updates.
- Alerting for offline servers.
- Antivirus management.
- Backup management.
Cons
- Due to its many features, it seems some areas are a bit difficult to configure.
- Automate makes managing our endpoints easier and less time intensive on our technicians.
- Automate helps manage items in customer agreements such as Windows updates, server alerting, network management, etc.
- Kaseya Virtual System Administrator (VSA) and Datto Autotask PSA
Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors.
Do you think ConnectWise Automate delivers good value for the price?
Yes
Are you happy with ConnectWise Automate's feature set?
Yes
Did ConnectWise Automate live up to sales and marketing promises?
Yes
Did implementation of ConnectWise Automate go as expected?
Yes
Would you buy ConnectWise Automate again?
Yes
Comments
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