Amazing Efficiency for the App
December 11, 2020

Amazing Efficiency for the App

Lin Vander | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

We widely use an in-house system of Excel sheets with a workflow through SharePoint and email. Our department started using Concur for conference travel a couple of years to better track our travel expense and budget. I often travel between office locations, so I use it to log that travel mileage as well. The end amounts are then submitted to our in-house systems developed and maintained by the Finance department.

Pros

  • Receipt scanning to intelligently categorize expenses often functions well.
  • The mobile app works well for all functions in which we use this service.
  • Mileage tracking can be enabled to automatically capture travel distances.
  • The sync between mobile and online is very efficient.

Cons

  • The UI leaves much to be desired. Lots of room for improvement.
  • The sync between mobile and online is convenient but slow.
  • Customer service has been a little slow to respond.
  • Concur Travel and Expense has saved use time with inputting receipts.
  • The app occasionally saves time and effort calculating traveled distances.
  • The expense submission process is a drastic improvement over the our in-house Excel sheets.
We loosely integrated Concur with Oracle with a custom workflow. This integration has allowed us to at least submit expense reports that can be shared with the Finance department for processing. We still have to use their Excel sheets, so sometimes this is double-work.
The mobile app has been the biggest game changer. The habit of tracking expenses when they come in the field has greatly improved efficiency. Tracking traveling distances automatically has been a wish of mine for years, so I have been pushing that feature greatly. However, receipt scanning is the the most effective innovation.
The relatively small users of this solution have seen a great increase in efficiency and faster results when compared to or in-house developments. Managers and directors are sharing that they see a direct increase in the speed at which expenses are reported and marked difference in the accuracy of those reports.
Concur Travel and Expense has been an excellent add to our department, allowing us to more efficiently track our department-based expenses and office to office travel. I'm not sure how much we could scale this solution with an organization like ours. Add to that, the fact that we just aren't traveling anymore, and this solution becomes less and less valuable.

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