Calling made easy!
May 20, 2021
Calling made easy!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Finesse
Cisco Finesse is used across our entire Customer Support organization at HubSpot. It is an essential part of our business as it connects customers reaching out to us via our inbound phone line with awaiting Customer Support Reps eager to help them solve their issue. As a Team Lead I onboard newly hired Customer Support Reps to their phone training and assist them in this process.
Pros
- Provides a detailed summary of all reps available across our Global Support Team.
- Extremely user friendly.
- Integrates seamlessly with our ticketing platform.
Cons
- A bit buggy at times, will set reps to unavailable unknowingly.
- Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
Do you think Cisco Finesse delivers good value for the price?
Not sure
Are you happy with Cisco Finesse's feature set?
Yes
Did Cisco Finesse live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Finesse go as expected?
I wasn't involved with the implementation phase
Would you buy Cisco Finesse again?
Yes
Comments
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