Chrome River EXPENSE misses the mark, not for tech reasons but for people and support reasons
Overall Satisfaction with Chrome River EXPENSE
Pros
- The product is intuitive, if you can shop online you can use this tool.
- The EXPENSE solution is fairly customizable.
- Tracking of approvals is transparent to the user.
Cons
- Customer Service is severely lacking at Chrome River.
- Their tools used for a help desk are an awful experience.
- Response times vary greatly dependent upon the agent assigned.
- Senior leadership fails to take responsibility for the action (inaction or lackadaisical action) of their employees.
- We ended up with such a long investment in rollout that I can't begin to calculate an ROI.
- It has met the business objective of removing most paper from the workflows.
- It has met the business objective of providing electronic approval flows.
Using Chrome River EXPENSE
- Direct Pay invoicing
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