Chorus.ai is a win!
May 26, 2020

Chorus.ai is a win!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories

Pros

  • Allows us to share both positive and negative calls to the team for knowledge sharing
  • Allows leadership to coach when constantly having to be in multiple places at once
  • Weekly emails of calls suggested to listen to

Cons

  • Chorus.ai may have the ability to do so but I'd love to get daily/weekly emails when certain words (competitors) are mentioned.
  • Reduced ramp time for reps
  • Improved win rates
  • Coaching results can be measured
Chorus.ai fits perfectly in our stack (SFDC, Marketo, Bizible, Outreach).
We're using it to create sales activities and creating touchpoints for attribution.
The Chorus.ai team has been phenomenal when it comes to onboarding new reps and continued support.
Chorus.ai is great for companies that have multiple sales reps to a leader. As you know, it is very difficult as you are being pulled in multiple directions. But Chorus.ai has the ability to record all calls to listen back to, share with a group, use for coaching, and onboarding as well. It also allows us to focus more on the call and have it take notes for us, which makes for a better customer experience.

Comments

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