Some feature flaws, but pretty good overall
Software Version
Dayforce
Overall Satisfaction with Ceridian Dayforce HCM
Pros
- The fact that the Time, Payroll and Benefits are in the same system is very beneficial. Other systems require data feeds back and forth, which isn't as clean.
- Ability to easily see a preview of any changes mid-week, without having to wait until you are processing to audit.
- All bank routing numbers (for direct deposit) are available, in the system. There is no need to add a new bank to the database.
Cons
- We have discovered issues with the accuracy of certain information that is displayed on W-2s.
- Reporting is very difficult and not always accurate.
- The support system, while getting better, still has room for improvement.
- Local tax calculations are driven by an address locator feature that isn't 100 percent accurate.
- Easier and more streamlined payroll processing, due to the all-in-one-system functionality.
- Certain key reports that were basic to run in our previous system turned out to be complicated projects in Dayforce.
- Increased employee efficiency.
- Ceridian
Dayforce Feature Ratings
Using Ceridian Dayforce HCM
All employees have a Dayforce login. They use it for Self-Service workflows, as well as viewing their timesheets, pay stubs and W-2s.
Their managers have greater access, to their direct reports, as needed.
There are several people who are responsible for creating companywide reports (mostly attendance-related).
Admins are in charge of the system for the whole company, with full access.
- Timekeeping; clocking in and out and pay adjustments (e.g. paid vacation)
- Calculating and processing payroll
- Benefits management
- We have different clock lockout policies, for different groups of employees. This ability was a major upgrade over our previous system.
- Recruiting; candidate management
- Internal transfers as a workflow, handled within the system
Evaluating Ceridian Dayforce HCM and Competitors
We previously used Ceridian Time Pro (Time and Attendance) for timekeeping, and Ceridian HPW for payroll.
We switched to Dayforce because the system has greater capabilities overall, and mainly because everything (Time, Payroll and Benefits) is all in one system. We wanted to get out of the business of file feeds.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
We were generally satisfied with our evaluation and selection process.
The one thing we may have done differently, in hindsight, is insisting on all the issues being 100 percent to our satisfaction before signing off on go-live. This is because we felt the support we received during the implementation process was superior to the post-sales support experience.
Ceridian Dayforce HCM Implementation
- Vendor implemented
First we went live with WFM only, in August 2012.
In January 2015, we went live with Payroll and Benefits.
- Our implementation consultant for Benefits was very new and not proficient with the system, and that aspect of implementation was a failure.
- During the implementation process, we requested to be switched to a different Benefits consultant and were denied.
- As a result, much of the Benefits piece needed to be redone afterwards.
Ceridian Dayforce HCM Training
- Online training
- In-person training
- Self-taught
Configuring Ceridian Dayforce HCM
Before going live for good, make sure that everything has been set up correctly by the implementation team and has been tested thoroughly.
Making configuration changes after the handoff to Support is a more time-consuming process, and not as reliable as we have experienced.
Always keep in mind your reporting needs when making changes, and make sure they are to your satisfaction.
Ceridian Dayforce HCM Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | None |
At times, we got immediate resolutions to reported bugs. In some cases we needed to escalate directly to Dayforce senior management, when the matter was of a critical nature.
But this hasn't been the case always. Some bugs seem to drag on for a very lengthy duration. We would like to see faster resolution times.
Using Ceridian Dayforce HCM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Payroll preview, even mid-week
- Importing changes for large groups of employees (raises, schedule changes etc.)
- Transfers from one legal entity to another
- Local taxes that are residency-based aren't always calculated correctly, as the address validation isn't perfect. Doing the necessary override is difficult and cumbersome.
- Overriding deductions in arrears can be a big pain.
- SDI taxes can't be easily set to lower than the maximum-allowed deduction, even if it is required by law. In Dayforce, this involves importing an override for every single affected employee, every single pay run.
Ceridian Dayforce HCM Reliability
Integrating Ceridian Dayforce HCM
- Ceridian HPW
We used to integrate with HPW, before we implemented Dayforce for Payroll. We had been using Dayforce for WFM (Time) only, and HPW for Payroll.
Integration was for the most part ok, except for a few rare glitches when there was a disconnect between the 2 systems.
- Source Tax Online
- Ceridian Payment Solutions
- Wageworks (Transit benefits)
We have been told that full integration - perhaps even building it all into the Dayforce product - with Tax and Payment Solutions, is on their long-term roadmap. Hopefully this will be sooner rather than later, as it would make things much easier for customers like us who use these services.
Dayforce has told us that they do not plan on building the integration piece with Wageworks, which is a different company's product.
- File import/export
We only have experience with integration between two different Ceridian products (Dayforce and HPW). Ceridian took full ownership over ensuring that their two systems communicated properly, and our implementation consultant set up the integration between these systems.
I am not sure how things would be with a competitor's product, for example integrating with an ADP or Kronos product.
Relationship with Ceridian
They seem to be relatively easy to work with and honest. No glaring concerns there.
I would say that you should insist on any issues being fully resolved to your satisfaction before signing off on go-live. The customer service received during implementation, in our experience, surpassed the post-sales service by a wide margin.
Upgrading Ceridian Dayforce HCM
- Bugs fixed
- New product enhancements
- New layout, making the system more user-friendly
- New enhancements
- More defects to be fixed
- Increased compliance
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