Dayforce Review
Overall Satisfaction with Ceridian Dayforce
Used for time and attendance, payroll, and vacation tracking across the organization. It provides mobile access and visibility into timesheets for our hourly workforce.
Pros
- WFM
- Mobile - allows remote access for managers and employees
Cons
- Customer support knowledge
- Access to support
- Third party remittances are not handled by Ceridian
- Lost effeciencies.
- Additional overtime costs due system issues.
Actually, as Ceridian does not offer third party remittances, we are now facing issues with compliance as a result of having to bring this back in-house.
As we do not use all modules there are not any gained efficiencies regarding these.
I don’t use all modules so the only benefit is having real-time data.
Dayforce Feature Ratings
Ceridian Dayforce Support
Pros | Cons |
---|---|
Problems get solved Support cares about my success | Slow Resolution Poor followup Less knowledgeable Escalation required Difficult to get immediate help Need to explain problems multiple times |
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