Proceed With Caution and Evaluate Other Software
October 23, 2019
Proceed With Caution and Evaluate Other Software
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We currently use this across the whole organization. It was not implemented well and we have been struggling to use it for 3 years.
Pros
- None
Cons
- Customer service. They only utilize a ticketing system and it is very difficult to speak to anyone. I often put in my comments to not answer via the ticket system and to have someone actually call me. That seems to happen after hours a lot.
- They are trying to upgrade the Silverlight pages, however, development seems rushed and I don't feel like things are fully tested before they are pushed out.
- Too many upgrades that require full testing again.
- We have had a lot of issues with tax services. Our payroll manager has had to tell payroll services what to do to get amended returns.
- With the new upgrade, the workflows for pay changes don't work as well. If you reject the workflow, it now leaves it in the system. If you correct something the manager may have incorrect, it now creates two entries in the system. Very buggy and not tested well.
None of this is working for us.
It hasn't. Managers find it hard to use.
Dayforce Feature Ratings
Using Ceridian Dayforce
650 - Employees, managers/supervisors, HR managers, Corporate HR (administrators)
- Payroll
- Benefits
- we haven't
Ceridian Dayforce Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - No. We are self-insured on our medical and don't allow employees to cover a spouse if they are offered coverage elsewhere. We had an issue with a spouse who had lost coverage under their plan, however, when they did the life event enrollment, it won't allow the employee to add the spouse because they had originally answered the question "do you have access to other coverage" as yes during open enrollment. I was told we shouldn't ask that question.
Kricket is amazing. I wish she could be our main rep. I can't remember the tickets that I have placed where she has answered, but if she is unsure of something, she lets me know and will find the answer.
Using Ceridian Dayforce
Pros | Cons |
---|---|
Technical support not required | Do not like to use Unnecessarily complex Difficult to use Not well integrated Inconsistent Cumbersome Feel nervous using |
- We have a lot of issues with our system.
- Retro pay: as far as we know, all of it has to be calculated manually.
- Report writing leaves a lot to be desired. Find it very difficult to get the information I want without having to submit a case and we have to pay for what seems like a basic report.
Yes - Okay. Employees cannot enter vacation requests the same day they are taking it. They also can't get a full earnings statement to show to lenders (they have to log in to a computer to get that).
Comments
Please log in to join the conversation