Calabrio ONE Review
Overall Satisfaction with Calabrio ONE
Our quality assurance team utilizes Calabrio to evaluate calls that our counselors are making. This helps us to uphold GCU's policies, procedures, and service standards.
Pros
- Great customer service!
- They listen to our feedback to implement new feature requests.
- They hold a convention each year which provides educational and networking opportunities.
Cons
- It would be great to see Calabrio add a feature for chat teams. We can create an evaluation for those on our chat team but we have to view the actual chat interactions in a different system.
- Managers and counselors find the system to be user-friendly.
Switched over from an older system that was often confusing, had an old look and feel to it, and bad customer service.
Comments
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