Basic bug tracking system.
March 01, 2013
Basic bug tracking system.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction
Pros
- It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
- Ability to go back and forth with the developer = less meetings & more productivity.
Cons
- Nothing.
- Faster response time to tech issues.
- Ability to see all of the outstanding tickets.
- Ability to factor in overall # of tickets placed in relation to work productivity.
Product Usage
- Created a centralized system for all web related tech issues
- Ability to organize and manage projects and put them in a level of importance
- All management have the ability to view the status on an issue and any ongoing projects.
- Better time management for development; as company sees all of the fine details.
- Great for documentation.
Evaluation and Selection
Implementation
- Implemented in-house
Training
- Self-taught
Very easy to learn. It's a simple product.
Support
No - They do not offer premium support.
Comments
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