Poor Coordination with Internal Benefits Department and WEX
October 11, 2023
Poor Coordination with Internal Benefits Department and WEX
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/b3b88fb8fee6b36f114ba4f859614b50bc7c3380/images/no_photo.png)
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with bswift
Benefits customer service in coordination with an internal benefits department and WEX integration.
Pros
- Portal of available benefits
- Comprehensiveness
- Number of contact modes
Cons
- Turnaround
- Coordination with benefits department
- Coordination with Wex
- Chat interface
- Ability to solve problems
- Competent and effective customer service
- Coordination with the internal benefits department
- Coordination with WEX
- Provides basic service
- In my opinion, coordination is lacking
- In my experience, failed to deliver on expectations
Going with bswift over Virgin Pulse was a mistake.
Do you think bswift delivers good value for the price?
No
Are you happy with bswift's feature set?
No
Did bswift live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of bswift go as expected?
I wasn't involved with the implementation phase
Would you buy bswift again?
No
Comments
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