BrowserStack evaluation after 5 years
August 02, 2024

BrowserStack evaluation after 5 years

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BrowserStack

Since we work from home, it is important for our developers and QA to have access to multiple real devices, BrowserStack is a good solution for that since it can provide the devices on the cloud. Also we use BrowserStack to run our test automation on real devices.

Pros

  • Provide a great variety of real mobile devices in the Cloud
  • Easy interface to run manual and automation testing
  • Continuous improvement of their products for example recently with the introduction of AI
  • Good customer support

Cons

  • For our employees who worked from the East Asia, the latency is a bit slower
  • Sometimes, we have some issues with some specific devices but after raising those issues to BrowserStack, usually they work on fixing them
  • Live testing
  • Automate
  • App Live testing
  • Reduced production defects
  • Increased team productivity
  • Reduced cost on test devices
  • We have evaluated our ROI to be 797% so the breakeven should occur only after 2 months
- To buy and ship multiple real devices to our employees was painful
- Need to spend a lot of effort to maintain our existing mobile devices
- No possibility to run our test automation on real mobile devices
- Sometimes we didn't have the devices needed to reproduce an issue
  • Live
  • App Live
  • Automate
We are happy with those products, it fits perfectly our needs, we can test our games using those product. We are also quite satisfy with our relation with our account manager, they provide us regular update about our usages and present us the new features. When we have some issues, their technical people are also available to support us and help us to investigate our issues.
We did a benchmark to compare multiple criterias: Security, reliability, Sound, Variety of devices, availability of devices, how long before new released devices are made available, easy to use, extra features, customer support, company reference, integration with our tools. BrowserStack got the highest score and the overall price was also cheaper than their competitors.

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Well suited:
- If you want to test your website or Native mobile App on multiple devices and OS, it is a good option.
- If you want to run your test automation or the cloud, it is a good solution

Less appropriate:
- If you need to test Visual complex animation or sound automatically, it is not ready yet
- If your devices requires complex setup before starting the testing, it can be time consuming to redo it all the time since at the end of the session, the device will be reinitiate with its default setting.

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