The future's so "BRIGHT" Pattern
Overall Satisfaction with Bright Pattern Contact Center
Pros
- User Friendly platform for front and back end users
- quick and easy integrations
- great customer service
Cons
- Mass changes to skills would be a good move
- make the move to add video calling
- increase reporting capability
- the cost is an issue but that is our fault as we did nit utilise the system to its full potential
- during covid everyone was at home and no issue n the transference
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
Yes
Did implementation of Bright Pattern Contact Center go as expected?
Yes
Would you buy Bright Pattern Contact Center again?
Yes
Comments
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