Excellent!
Overall Satisfaction with Bright Pattern Contact Center
We use Bright Pattern as our contact center platform in our Managed Services division. It's mature and simple to use integration with ServiceNow is enabling us to drive up Customer Satisfaction with a more efficient service. We are looking forward to working with the BP Team to implement a truly omnichannel experience.
Pros
- Mature ServiceNow integration
- Supervisor level administration is extremely intuiative
- Native wallboard functionality is excellent
Cons
- Native reporting takes some getting used to.
- Too early to tell.
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
Yes
Did implementation of Bright Pattern Contact Center go as expected?
Yes
Would you buy Bright Pattern Contact Center again?
Yes
Comments
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