Item: Bonterra Guided Fundraising
Rating: 8
Author: Robert Jackson

Overall Satisfaction with Bonterra Guided Fundraising

Use Cases and Deployment Scope

I am a new customer to the system from Network For Good, but I believe the transition to me being comfortable went very smoothly.
I want to be able to send emails to lapse donors without the system making me go to private email.

Pros and Cons

Pros

I can talk to my current donors monthly, or weekly. The software makes it possible.
I can upload pictures that tell the stories
I can ask techs questions and they reponse

Cons

I would like to send emails to lapse donors, and the present system slows me down

Return on Investment

I can see a donor support return at a 100% well-worth-it
It also allowed me to operate peer to peer better it allowed me to do 3 or 4 campaigns at a time

Alternatives Considered

I like it better than other systems because it lets me talk to donors more directly.

Key Insights

Do you think Bonterra Guided Fundraising delivers good value for the price?

Yes

Are you happy with Bonterra Guided Fundraising's feature set?

Yes

Did Bonterra Guided Fundraising live up to sales and marketing promises?

Yes

Did implementation of Bonterra Guided Fundraising go as expected?

Yes

Would you buy Bonterra Guided Fundraising again?

Yes

Likelihood to Recommend

I believe the system works well for speaking to current donors, and I would like the system to be improved to go after many nonprofits' lapsed donors.

Comments

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Kathleen Connelly
commented 3 months ago
Robert, we so appreciate you taking the time to share your thoughts. We are so happy to hear about your desire to grow with appropriate technologies and that your transition has gone smoothly. I wanted to make sure to respond here to let you know that there are absolutely ways to communicate with your lapsed donors. Please see this article on donor management and segmenting your donors here: https://intercom.help/networkforgood/en/articles/422349-filtering-101 or attend a live training here: https://intercom.help/networkforgood/en/articles/2989906-onboarding-webinar-creating-filters-for-reporting-and-segmentation I hope this helps! We want your fundraising to be as successful as possible - your growth is our growth! Thank you for your patience, commitment, and all you do for your community. Let me know if there is anything else I can help you with.

We want to grow and succeed with tech