Bonita BPM for Universities
March 11, 2016

Bonita BPM for Universities

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonita BPM

We are a university consortium and we offer Bonita BPM as a facility for our customers, for many uses - for example new student enrollment or for the management of various administrative aspects. Also currently under evaluation is the adoption of Bonita BPM for internal use.

Pros

  • Very friendly user interface
  • Really easy to implement workflows

Cons

  • The software installation process has some redundancies
  • Complicated license management if you're using the subscription version
  • Frequent release of new versions of the software. Lot of work for the system admins for the upgrade, and no chance to do it without service downtime
  • Designing interfaces with Bonita allows to cut the time to customer
  • It's difficult at the moment to evaluate the ROI since we have many projects in the initial phase
Compared to Oracle WebLogic Suite Bonita BPM is more easy to install and to use
Very useful in an identity management scenario

Bonita Platform Feature Ratings

6.9
Process designer
8
Process simulation
6
Business rules engine
6
SOA support
6
Process player
7
Support for modeling languages
6
Form builder
9
Model execution
7
Collaboration ()
Not Rated
6.0
Dashboards
6
Standard reports
6
Custom reports
6
Content Management Capabilties ()
Not Rated

Bonita BPM Implementation

Nothing in particular
  • Implemented in-house
  • Supporting SAML SSO was not straightforward

Bonita BPM Support

Resolution time is sometimes slow
ProsCons
Good followup
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
None
Not always
quick as expected, but our issues have always been solved.

Comments

  • Pablo Gómez de Castro | TrustRadius Reviewer
    Pablo Gómez de Castro
    commented 8 years ago
    Hi, Thank you for your review. We are especially pleased at your comment on our support service. We put special attention on customer satisfaction and we are glad to know that we have managed to solve all your problems. I would especially like to comment on some of the areas where you have trouble. Regarding SAML SSO, did one of our consultants or official partners work with you? If you are still facing issues on this point, I can offer a call between you and one of our consultants. We can check how this configuration has been done, if there is something that needs to be changed and if we need to improve our documentation on this topic. Further, we wish to understand better what you found complicated with our license management. We do our best to make sure that our clients understand the license model from the very beginning, and if you still have some questions, we would very much like to hear your thoughts. And lastly, BPM technologies are a continuous improvement. That is why we think our release strategy has to be in correlation with the market. As we guarantee two years of support from the release date, this allows you to choose when and how to do the migration to a newer version. We look forward to arranging time to discuss these topics with you. If you are interested in talking with us about this, or any other topic, you can contact us at customer.success@bonitasoft.com and we will be happy to arrange a meeting. Best Regards Pablo Gómez Customer Success Representative - Bonitasoft

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