Item: BombBomb
Rating: 9
Author: Jennifer Callaghan

Overall Satisfaction with BombBomb

Use Cases and Deployment Scope

BombBomb has become an integral part of our companies' communication with customers. Our Sales, Marketing and Customer Service departments use this program on a daily basis. We use it to connect with current and prospective customers and it has made even more of a difference with everything going on right now.

Pros and Cons

Pros

User-friendly
Customization
Integration

Cons

Some issues with Outlook

Return on Investment

Our email response rates have improved significantly in the Sales department.

Alternatives Considered

Hippo Video

I believe my customer service director looked into a couple of other companies before deciding on BombBomb and I know the Outlook integration was a big deal. I think they really liked how easy the program is to use too.

Support Rating

Anytime we've had an issue, the Support team has been great about getting back with us and spending the time needed to resolve any issues.

Key Insights

Do you think BombBomb delivers good value for the price?

Yes

Are you happy with BombBomb's feature set?

Yes

Did BombBomb live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BombBomb go as expected?

I wasn't involved with the implementation phase

Would you buy BombBomb again?

Yes

Other Software Used

Nutshell CRM, monday.com, Constant Contact

Likelihood to Recommend

BombBomb has helped a lot in our Sales department. Our emails to prospective customers stand out and having the ability to make a personalized video to the person we're trying to establish a relationship with gives us that extra touch.

Comments

Please log in to join the conversation

BombBomb has been the bomb.com for our Customer Service, Sales and Marketing teams!