Use Track-It!
Overall Satisfaction with BMC Track-It!
We use BMC Track-It! extensively in our IT department. We use it for tracking all of our work orders, checking equipment in and out, keeping up with our inventory, both deployed and back stock, we use it for Solutions and our Self-Service portal, Change Management. We use features like scheduled work orders and and SLA tracking. And we are deploying more and more of Track-It!'s features all the time. It keeps us organized and running as efficiently as possible. I cannot recommend this product enough for someone's IT department.
Pros
- Easy to implement.
- Ease of use.
- Lots of features.
Cons
- Not for really large organizations.
- Reporting module is not intuitive or easy to use at all.
- Great ROI
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