Better user experience than most processors
March 24, 2022

Better user experience than most processors

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueSnap

Credit card acceptance and compliance and chargeback management. We also use the companion software Armatic. Armatic gives us AR automation while Bluesnap handles the processing with ease.

Pros

  • Integration to ERP
  • Reconciliation to cash
  • Customization options

Cons

  • Confusion on their branding of multiple products
  • Unclear implementation requirements and direction
  • Slightly overpromising functionality in sales cycle
  • PCI compliance
  • Low processing fees
  • Easy customization
  • Turned a 4 hour/week cash reconciliation headache into an automated process
  • Armatic replaced one Collections FTE on our team via automation
Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

Do you think BlueSnap delivers good value for the price?

Yes

Are you happy with BlueSnap's feature set?

Yes

Did BlueSnap live up to sales and marketing promises?

Yes

Did implementation of BlueSnap go as expected?

Yes

Would you buy BlueSnap again?

Yes

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average.

Comments

More Reviews of BlueSnap