Item: BlackLine
Rating: 7
Author: Verified User

Overall Satisfaction with BlackLine

Use Cases and Deployment Scope

We use BlackLine to track period-end close tasks, perform reconciliations of general ledger accounts, and maintain an audit trail that is easily accessible and reliable for our auditors. Blackline helps us organize our processes and ensure proper reviews and approvals across all accounting and financial areas.

Pros and Cons

Pros

Maintains certification records, clearly showing reviews and approvals of tasks and reconciliations.
It has multiple reconciliation templates, allowing the user to find the best template for their needs.
It includes useful metrics and visuals to help the user keep track of their assignments and tasks/reconciliations that are coming due.

Cons

Make it easier to customize reconciliations and templates to suit the user's needs better.
Improve the user interface to make it easier to navigate and find the areas you're looking for.
Make the bank reconciliation matching module more user-friendly. It is difficult to create rules and modify data import without contacting support.

Return on Investment

Implementing bank reconciliation matching has taken more time than expected, creating an additional workload for team members.
Increased visibility into the team's progress on close tasks and reconciliations, allowing for greater accountability.
This allows our team to have a one-stop shop for all things close-related, saving us time with fewer status calls, trackers to update, etc.

Support Rating

Since implementing Blackline, our support team has had quite a bit of turnover, and as such, it has taken longer than normal to get meaningful resolutions to our issues. The people we have worked with have all been great and responsive. However, the turnover has definitely had an impact on our experience.

Partnership

I have not had enough experience with this partnership to provide feedback.

Key Insights

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlackLine go as expected?

Would you buy BlackLine again?

Yes

Other Software Used

Sage Intacct, Workday Adaptive Planning, Dropbox Business

Likelihood to Recommend

BlackLine can be very useful in helping individuals keep track of their monthly, quarterly, and annual tasks to ensure that the team meets all deadlines and goals. Specifically, the recurring tasks and reconciliations are beneficial for teams with very routine month-end close processes and help keep everyone on track. However, if functions are often changing or irregular, BlackLine may be challenging to use as it would need to be updated and tweaked regularly.

BlackLine Feature Ratings

Comments

Please log in to join the conversation

BlackLine Review.