Overall Satisfaction with Blackbaud Raiser's Edge NXT
I use Blackbaud Raiser's Edge NXT on a daily basis. Blackbaud Raiser's Edge NXT is a cloud-based system which means our users can access it from anywhere there is internet access. We keep track of all of our existing and potential donors, their giving, their contact information, and everything we need to best insure that we are able to thank our donors and help them feel that they are important to and valued by us.
- Gift recording, generating thank you letters and receipts
- Recording our interactions with constituents
- Providing insights (which can be customized) into an individual's giving capacity
- Creating donor giving forms online
- The 'back-end" of Blackbaud Raiser's Edge NXT - database view has functions that have not been fully developed yet in my opinion.
- Using Blackbaud Raiser's Edge NXT for gift recording can create duplicate records I've found.
- I've found not all fields in the database view are available in Blackbaud Raiser's Edge NXT
- Cloud-based
- Remote hosted
- unlimited users - pricing based on number of records rather than number of users.
- security levels can be assigned limiting user's access to certain areas of a record
- we know more about our donors because gift officers have an easy way to enter actions and notes relating to a donor visit or call
- having a way to track interaction means we are less likely to accidentally "ignore" a donor
We are able to easily see our retention, lapsed donors and donors that have increased or decreased their giving. The wealth rating (stars) are a good starting point for getting an idea about a constituent's capacity for giving and we are able to add our own information to the record - including gifts the constituent has made to other organizations. When our president travels we are able to pull lists based on point on the map where is is going and see if there are constituents that he should try to see while there.
- No Training
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Yes
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
Yes