Review Consolidator and Time-Saver, the Bazaarvoice Platform
July 20, 2022

Review Consolidator and Time-Saver, the Bazaarvoice Platform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Connections
  • Insights
  • Ratings & Reviews

Overall Satisfaction with Bazaarvoice

We use Bazaarvoice to moderate and syndicate reviews on our website. We want to provide a reliable venue for consumer feedback and to be open and honest about receiving and disclosing feedback from customers. Our IT department handles the management and implementation of this company-wide change.

Pros

  • Compiles feedback from various stores.
  • Offers producers the chance to weigh in on consumer reviews.
  • Provides a variety of report choices for tallied reviews and ratings.

Cons

  • It's not possible to think beyond the box and find a remedy.
  • The responsibility for implementation cannot rest on one person's shoulders.
  • It's a lot of work to put it all together.
  • Consumer feedback.
  • This is a really user-friendly interface.
  • Since the product is intuitive, less training is required.
  • It's useful for gaining feedback that's easy to understand and for organizing one's thoughts.
  • We did not have time to manage the effects of the lengthy implementation we undertook.
  • Provides a forum for manufacturers to address concerns raised by shoppers on retail websites.
Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.

Do you think Bazaarvoice delivers good value for the price?

Yes

Are you happy with Bazaarvoice's feature set?

Yes

Did Bazaarvoice live up to sales and marketing promises?

Yes

Did implementation of Bazaarvoice go as expected?

Yes

Would you buy Bazaarvoice again?

Yes

All of the comments and suggestions made by customers are collected in one convenient location on Bazaar Voice. We feel this to be the most compelling application. Also, it's not the easiest to utilize while we're constantly switching between applications. Other than that, it's an excellent product.

Comments

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