Good and helpful product
April 25, 2022
Good and helpful product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avoma
Good product with some features below average
Pros
- calls are automatically recorded
- being able to go back and watch my calls again to make sure I catch everything a customer is saying.
- the transcript is so helpful to review the conversation and catch any missing details from the notes I take while on the call.
- Being able to share video calls with team members
Cons
- The formatting of the characters is limiting
- The tagging can be a bit smarter to identify speakers and topics
- It has helped us streamline company's call recording process very good
- Recording calls for training
Do you think Avoma delivers good value for the price?
Yes
Are you happy with Avoma's feature set?
Yes
Did Avoma live up to sales and marketing promises?
Yes
Did implementation of Avoma go as expected?
Yes
Would you buy Avoma again?
Yes
Comments
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