Avaya Returns

Avaya UCaaS has been evaluated at my location. It was sufficient to the work it was intended to address but not in the environment in which we carry out this work. All parts of the system were adequate, as noted, including Instant Messaging, Presence, and Desktop Sharing but in total the system was not adroit enough for our use. We have over 100 sites across the United States and hundreds more around the globe. The amount of time necessary to program this system and then troubleshoot the multiple problems encountered when simply setting the system up for testing and use at one office was unacceptable.

We have been able to take care of all our business communication needs from within one platform. We were evaluating Avaya UCaaS and it failed. We will not be revisiting the software nor the vendor that presented the software and systems to us. The system and its operation harkened back to the midlevel software that Avaya produced just prior to it going bankrupt. There is no real advance.

Avaya UCaaS has not streamlined any workflow in any way, let alone meaningful. Avaya UCaaS introduced a host of problems associated with lack of knowledge about basic workflow and a strange insistence that we change our operating procedures and set aside established systems in order to build a system from scratch using UCaaS. There was very little integration and that which was presented regularly failed or was outpaced by their competion and the software we utilize already. It was very sad.