Key tool for customer support agents
Overall Satisfaction with Avaya OneCloud CCaaS
Pros
- Allows sharing and accessing databases in the cloud
- Digital voice channel is easy to use
- Performance and workforce management for large teams
Cons
- Can have stability issues
- Could allow for a more personalized interface
- Could have a more intuitive interface for UX
- Smooth use allows agent to focus in the customer service to client
- Quick transition between agents / callers makes for better productivity
- When the tool crashes or stops working some production time is wasted restarting the whole systems
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Experience Platform again?
Yes
Comments
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