ACO - easy and reliable
February 01, 2023

ACO - easy and reliable

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with Avaya Cloud Office

Primarily a reseller, but also a user. Easy to chat and collaborate with other users. A collab tool that also maintains e-faxing capability.

Pros

  • Seamless transition to other devices
  • e-Faxing
  • Easy to manage

Cons

  • Wish there was a way to track status changes of colleagues.
  • Need easier calendar and meeting integrations for setting up meetings
  • Would love to be able to email a contact directly from the app (or at least an email/outlook pop-up).
  • Hard to measure - bills can be a surprise.
  • Inconsistent pricing from contract signing to adding new users
Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

The recurring costs are hard to justify compared to IP Office for many people.

Avaya UCaaS Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
Answering rules
8
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Business SMS/External Messaging
9
Online Fax
10
Voicemail Transcription
Not Rated
Mobile app for iOS
8
Mobile app for Android
8
High quality audio
9
High quality video
8
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
9
User authentication
7
Participant roles & permissions
7
Centralized communications management
7
Team messaging
8
Team document sharing
5
Call and meeting analytics
5

Comments

More Reviews of Avaya UCaaS