How Avaya builds a reputation for your company.
July 01, 2014

How Avaya builds a reputation for your company.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Modular Messaging 6.2

Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Avaya PBX and message have been used widely in our company. It addresses the communication between sites and the core office.

Pros

  • Sound quality is good
  • Avaya support is pretty good
  • Manage friendly

Cons

  • Cost per phone can be reduced
  • Can be more efficient to open a ticket ASAP
  • Can be more system integration to manage whole voice infrastructure
  • Avaya has a strong technology support to reduce the down time
  • Avaya has different product line to suit a company's requirement
  • Avaya makes communication more efficient.
  • AB Tasty,Acquisio,Cisco TrustSec
Avaya has better support service.

Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Our support team are trained well on Avaya system. Hardware investment is there.

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