Confluence, solid document management tool
Overall Satisfaction with Atlassian Confluence
We use Confluence to support internal documentation needs. It provides a version controlled, access manageable, configurable repository of knowledge and documentation for the company. It facilitates indexing and search of the document database for quick access to information. We use it globally in the organization as a clearinghouse of information on everything from technical procedures to organization charting.
Pros
- WYSIWYG editing of content
- Rich text formatting capabilities
- Search and indexing of content
Cons
- Sometimes search is overly inclusive or doesn't appear to be contextual, eg I may search for a keyword used frequently in a particular document, yet it appears lower in search results than others that use it less often.
- Limiting searches, for example by business unit or time, can be clumsy or awkward to use.
- Performance/speed.
- I believe we've seen positive ROI with Confluence simply because it provides a repository of information necessary for the smooth operation of the organization.
- We embraced Confluence into our organization's culture with "Wiki Fridays." We encourage people to spend a significant portion of their Friday capturing documentation from the preceding week's work. It's a good way to close out the week and summarize what took place.
I feel that Confluence performs better when it comes to managing security and user access than most other products. The WYSIWYG tools have a better feel to them, and I like the ability to perform formatting from the keyboard through shortcuts rather than relying on mouse clicks on the various formatting tools.
Confluence Feature Ratings
Using Atlassian Confluence
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- WYSIWYG formatting
- Formatting is available via mouse-click icons and also via keyboard shortcuts
- No excuses documentation
- Search does not always seem to reliably rank results
- Search refinement is not always reliable or intuitive
Comments
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