Ascentis Self-Service has saved me hours of work!
Overall Satisfaction with Ascentis HR
We use Ascentis HR across the organization for our permanent employees. Our employees have been happy with the switch to Ascentis, as they can now see and print their pay stubs from the self-service [portal], change personal information (address, W-4, etc.) as well as see their accrued PTO in timekeeper.
Pros
- Benefit enrollment through the self-service portal has been extremely helpful and saved lots of time.
- The report wizard is wonderful! What a breeze running the annual EEO-1 report!
- The ability to change managers for an entire department with one entry vs. individual entries for each member of that department saves is a time saver.
Cons
- I found building the benefits for open enrollment to be quite confusing. This may get easier with experience, but I found it to be difficult.
- Although employees have access to their pay stubs in the self-service portal, it would be helpful for their manager to have access to their stubs as well.
- As we have been using Ascentis for less than a year, it is still too early to tell.
During our first benefit open enrollment with Ascentis, the support team was fantastic!
Ascentis (discontinued) Feature Ratings
Ascentis HR Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Support understands my problem Support cares about my success | Slow Initial Response |
Using Ascentis HR
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn | Lots to learn |
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