ApptioOne review
Updated November 06, 2024

ApptioOne review

Domenic Teolis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

ApptioOne Plus

Modules Used

  • Cost Analytics (formerly Cost Transparency)
  • Planning and Budgeting (formerly IT Planning)
  • IT Financial Management Foundation

Overall Satisfaction with IBM Apptio

We use ITP to budget at the line item detail, which helps with end of month close when the finance team is submitting entries, along with budgeting. IT is consistently close to budget and a huge part of that is ITP. In Cost Transparency, we have been able to see details surrounding our financials incredibly easy as well as details into enterprise wide workstations and cell phones. We are branching out currently and building out a proof of concept for facilities.

Pros

  • Ability to view specific areas in Reports.
  • Easily change access to filter what certain users can see.
  • Connecting Operational and Financial Data within CT.

Cons

  • I think a lot of it comes down to the person working on it on the back end or users.
  • I think Forecasting could be a little easier.
  • Changing the way we turn off cell phones based on our mobile phones report, this has shown significant savings.
  • The way we do our variance analysis, we have had 100% compliance for 25 months.
  • We are currently using the analytics abilities in CT to implement another area.
For budgeting in IT Planning we actually use a 2 year plan that allows us to budget for the whole year so when budget season comes around, IT leaders are ready. We use the forecasting on the finance team to try and understand how to perpetually budget throughout the year.
Our premier people have been incredibly well and responsive but sometimes the actual support people from tickets have been frustrating. We ask them to jump on a phone call, and they never do, sometimes we have to escalate to our account manager.

Do you think IBM Apptio delivers good value for the price?

Yes

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Apptio go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Apptio again?

Yes

I think most organizations could be well suited for ApptioOne depending on the size of their IT, but ApptioOne makes no sense for small companies.

Evaluating IBM Apptio and Competitors

Yes - We are replacing all ofthe Tableau dashboards in the areas we are integrating in Apptio through EBM. We are also replacing dozens of excel spreadsheets and manual process through various Apptio dashboards and editable tables. We are working towards making Apptio a one stop shop for various departments in Shared Services.
  • Cloud Solutions
  • Ease of Use
IT needed help with gaining more insights into there costs, we have recently done a POV for cloudability which is going to be crucial as we mature our cloud usage. We are currently using Apptio one to do our EBM journey. The ease of use from and end user and a developer persepctive has driven this decision.
I was not involved in the selection of Apptio at Cleveland Clinic that was before my time, we have been a customer for 10 years. Going through EBM I would have asked Apptio for more help when I was doing specific use cases, overall we are very happy with our Apptio product.

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