Recommended overall
July 28, 2020
Recommended overall
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/b3b88fb8fee6b36f114ba4f859614b50bc7c3380/images/no_photo.png)
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with AppRiver
We use the platform to remain HIPAA-compliant in our email correspondence with patients and other providers in the community regarding patient care. All staff, both clinical and administrative, utilize the secure email platform.
Pros
- email tracking for accountability
- integrates well with our email system (Outlook) - accessibility
Cons
- tech support or technology glitches are common
- the add-on for Outlook, though convenient, does slow Outlook down and often causes Outlook to crash
- this is an affordable expense
- tracking has protected our office when it comes to tracking correspondence with patients
- this checks a big box on our risk analysis when it comes to remaining HIPAA-compliant
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