Overall Satisfaction with AlienVault USM
Our Alienvault USM is deployed at the organizational level. It monitors and reports any attempt to breach in place security or attempts to find vulnerabilities within said security scheme. Ease of use and limited number of false positives provides peace of mind.
- Quickly reports unauthorized access attempts of our network.
- Provides insight to the possible internal breaches sending data out of our network.
- provides strong reporting on network resources.
- I would like to see an interface that is more menu driven. For example a method that allows me to drag and drop the items I would like in an adhoc report based on local machines that are attempting to connect to sites beyond our network that are blocked by our firewall.
- I would like to see a more robust connection to our SonicWall, having two devices in the same rack that must be configured independently is some times a pain to fine tune.
- I would like to see additional help files built that allow users to work with the Alienvault without attending formal training.
AlienVault USM Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We did not see a need for Premium Support since we are only open 9-5 during the week. We simply did not require 24x7x365 coverage. All issues are normally resolved within several hours.
Every time we call (which isn't often) I would rate the service as exceptional. I have had no complaints with support at all and that alone says a lot, as I demand as much from vendors as I do from internal work force.